Careers

Back

SERVICE ADVISOR

We are responsible for delivering exceptional service to our customers with each interaction. By allowing our customers to make informed decisions about their automotive needs and services, they help increase sales and build loyalty which is our focus for 2018! If you would like to be a part of this exciting initiative, we would love to meet you.

Our Service Advisors play a very key role in our business. They initiate automotive services and repairs by ascertaining performance problems and services requested, verify warranty and service contract coverage; develop estimates; write repair orders; maintain customer rapport and records all while making sure their customers stay well informed of their vehicle status and making sure they are comfortable.


Job Duties Including, Not Limited to:
  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualifications:

Willingness to Learn, Problem Solving, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Building Brand Loyalty, Organized, Well Spoken, Good Listener

Experience in a Automotive Franchise setting using PBS is considered assets.

We provide training for every aspect of the job and have several excellent team members willing to support a new co-worker. We offer a competitive compensation and benefits package including, extended medical, dental coverage, life insurance, and paid vacation. Did we also mention what a fun, diverse team we have?

Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirement and only local candidates will be considered.

HOW DO I APPLY?

Please email your resume and cover letter to hiringmanagers@murrayhonda.ca


Or apply in person to:

Greg Botting

Fixed Operations Manager

Murray Honda Chilliwack

44954 Yale Road W,

Chilliwack, BC

V2R 0G5


Due to the number of applicants we will only reach out to those who we wish to interview.


Apply Now